Contact
Technical questions are answered by the same engineers who operate the platform. Sales enquiries usually get a reply within one business day.
General & sales
info@nordwave-data.duckdns.org
Monday to Friday, 09:00–18:00 CET
Technical support
support@nordwave-data.duckdns.org
Existing customers, 24/7 for production incidents
Postal address
Nordwave Data Services B.V.
Postbus 12345
1000 AA Amsterdam
Netherlands
Before you write
For a faster answer, include the region (ams1 or fra1), the instance identifier and a short description of what you expected to happen. Invoices and contract questions go to the general address.
| Enquiry | Where to send | Typical response |
|---|---|---|
| New contract | info@ | 1 business day |
| Production incident | support@ | Under 2 hours, 24/7 |
| Billing | info@ | 2 business days |
| Security disclosure | security@ | 1 business day |